Telephone Solutions FAQs

Q: Communication technology seems to be changing at such a rate. Will my investment soon be outdated ?

A: Communications technology is evolving at an alarming rate, knowing when and what to invest in can be confusing to observers. Within the industry a good rule of thumb is that technology is proven when it has been around long enough to be available at a reasonable price. All technology changes, there can never be a right or a wrong time to invest, you have to go with what is right or wrong for your business at that time. Our advice and support will easily help you to make that decision.

Q: How much does a telephone system cost?

A: The cost of a telephone system depends on the exact configuration ie number of handsets / lines and optional extras ie Voicemail, Automated Attendant and DECT.  Please contact our Sales Department for a free survey and quotation.

Q: Do I need to rewire my office?

A: Subject to survey and existing telephony it is possible to utilising existing cabling.  However that cannot be guaranteed without a survey.

Q: Do I actually need a telephone system?

A: If you need to handle multiple calls and transfer internally with colleagues a telephone system would be recommended.

Q: How long is the warranty on the telephone system?

A: Alcatel-Lucent telephone Solution come with a standard 1 year warranty however GBT offer an ongoing Maintenance Package which covers all Alcatel-Lucent equipment.

Q: What is the lead-time on installation of a new telephone system?

A: The lead time on a new telephone system is approx 4/5 week depending on line/hardware requirements.

Q: What is a PBX?

A: Private Branch Exchange otherwise known as a telephone system which allows central control of incoming calls via a single operator.

Q: What is the difference between a hosted solution and a telephone system?

A: A hosted solution is a soft switch gaining connection via Broadband, ADSL, SDSLor MPLS and a telephone system is connected by traditional ISDN30, ISDN2 or Ananlogue Lines