Support FAQs

Q. Why should I pay maintenance?

A. GB Telecom fully appreciates the importance of seamless telecommunication and its impact on today’s business. Engineer call-outs and replacement parts can be particularly expensive. So your maintenance contract not only provides you with financial peace of mind but also the re-assurance that your business will suffer only limited disruption in the event of telecommunication failure.

Q. My phone is being diverted to another extension/internal number, how do i clear this?

A. Pick up the handset and dial 60, then test.

Q. I need to use a touch tone facility and I am not not able to do this, what do i need to do?

A. On the phone dial 69 prior to pressing your option. This will stay in touch tone mode throughout the call.

Q. I have a green flashing mail light. How do I clear this?

A. Depending on the phone type please see the relevant section in the user manual.

Q. How do i transfer a call to an external source, using digital lines?

A.  Put the 1st call on hold dial 9 and then the telephone number. Transfer will appear on your display, press transfer and then the call will put through.

Q. How do I do a conference call?

A. Put the 1st call on hold, dial the 2nd call and press Conf. Or dial 50 to join the calls together.

Q. How do i divert my extension to an internal source?

A. Dial 61 then the internal extension number that you want the calls to go to.

Q. How do I cancel a divert on my extension?

A. Dial 60 on the handset.

Q. How do I park an extension?

A. Dial 12 then the extension number of the phone it was parked from.

Q. All the telephone’s have a blank LCD screen, what should i check?

A. Is the power outlet supplying the telephone system switched on?
A. Is the telephone system plugged into the power outlet?
A. Is the telephone system receiving power to its CPU?

Q. All the telephone’s have reset, what should I check?

A. If there has been a power surge or a power cut then this would be enough to cause the telephone system to do a maintenance reset.
A. Occasional fluctuations on the incoming BT lines can also be enough to cause a maintenance reset.  
    
Q. Only one telephone handset is working, what causes this?

A. This can be caused by a failure of the cooling fans within the telephone system. The system automatically shuts down all other ports to safeguard the system from overheating. Check the LED indicators on the CPU board within the telephone system to see if the FAN led is showing red.

Q. Unable to make an outgoing external call, what should i check?

A. Has the telephone system defaulted to its factory settings? Check to see if when calling other extensions the correct name appears.
A. If the telephone system has factory defaulted all the extensions are automatically barred from making national, international or mobile calls
A. Is there a fault with the external BT lines? Check to see if there are green led’s on the ISDN line boxes or check to see if there is a dialling tone when selecting each of the line keys on the main operator telephone
A. Is it affecting all handsets or just one in particular? The handset could be locked and in which case try dialling 17 followed by the extension’s password (1515 default or Voicemail password if activated)