Fixed Line & Calls FAQs

Q: I am very interested in your cheap phone calls but are you able to offer additional services?

A: Yes. As a communications specialist our comprehensive portfolio of products and services presents our customers with a "one-stop-shop" solution for all telecommunication requirements ensuring increased productivity and cost-efficiency and we are able to offer a full consultative and design service.

Q: Why change to GB Telecom?

A: GB Telecom can offer its customers:

• Extensive savings on BTs standard rates
• Per second billing and continuous monitoring of carrier call costs
• One bill and no installation charge, no connection charge, no monthly rental fee
• No purchasing of any new equipment and no need to change any existing numbers

Q: I am not with BT can I still connect to the service? 
 
A: Yes. Please contact us for further information

Q: I need to see an example of the savings I’ll make before I change.

A: If you can provide us with a copy of your latest bill we will be pleased to analyse it for you. This will give a clear indication of the savings you will be able to achieve.

Q: How long will it take to connect me to the service?

A: GB Telecom uses a method called CPS to connect you to the landline service. Generally speaking, connection takes between 5 and 14 days.

Q: What is the difference between ISDN and analogue? 
 
A: ISDN Stands for Integrated Services Digital Network, which just means that it is a digital connection between you and the local exchange. The services refer to such things as Caller ID Display, DDI numbers etc. Although analogue lines at home can display the Caller’s number this is not common with business telephone systems. ISDN2e lines have 2 channels (2 calls at the same time). Analogue lines only allow 1 call at a time.

Q: What does DDI stand for?

A: DDI stands for Direct Dial Inwards and is a number provided by BT that can be set to bypass a switch board and ring direct to an individual’s phone or Fax. They are also commonly used during advertising campaigns, so that the sales or marketing departments can “see” how often a number is being used from different Adverts etc.

Q: Are you able to offer 0800, 0845, etc, numbers?

A: Yes, we can organise all non-geographic numbers such as 0800, 0870, 0845, 0900. These can also have call routing plans attached to route calls geographically and to mobiles.

Q: What is Least Cost Routing (LCR)?

A: Least Cost Routing is simply a system devised to route a telephone call the cheapest way. It could involve different carriers for local, national, international, mobile and even for different times of the day. The LCR platform selects the most appropriate Tier 1 carriers for each individual call, depending on call destination, to provide the Least Cost route for voice, data and mobile calls.

Q: How much will it cost me to use your Least Cost Routing service?

A: There are no upfront costs (installation or maintenance), no hidden charges and no monthly rentals. As a customer, all you pay for is the time you spend on the telephone.

Q: We are moving our business location. Can we take our fixed line numbers with us?

A: Yes. Using the GBT Virtual Number service, you can transfer your number anywhere within the UK.