Alcatel Omni Touch Call Centre

The Alcatel-Lucent OmniTouch Call Centre Office is an integrated Call Centre solution specifically designed to meet the needs of small/medium sized businesses.

It critically improves phone response, company greeting and other associated services. This professional solution targets not only small voice orientated call centres, but also services clients with enhanced needs.

Alcatel-Lucent's Call Centre Office features:

• Automatic Call Distribution: Calls are distributed to agent positions (according to their availability), either directly or through a waiting queue; by called number and/or calling number; by time schedule
• Agent Assistant: A desktop application for the agent to allow for easy call management.
• Supervisor Console: Provides real-time monitoring and allows a supervisor to have an overview of service levels and traffic
• Statistics: An application dedicated to post-processing of traffic and call information stored in the system