Training

We understand the huge part the telephone plays in every company. That’s why at GB Telecom we have our own Training Officers on hand to make sure that you are both comfortable and confident in the use of your new telephones.

The way you answer the telephone is making the first impression and the consequences of poor telephone techniques could result in loss of new and existing customers. So we aim to cover the following in the telephone system training:

Main aims of our telephone system training:

•  To make sure you are confident in using your new equipment
•  To make sure your telephone system is meeting your needs
•  To make using the telephone as enjoyable as possible for you
•  Transferring, screening and controlling call effectively
•  Key steps to handling incoming calls and making outbound calls
•  Leave professional voice messages
•  Create a professional image over the phone
•  Enhance your confidence
•  Effective message taking
•  Managing disgruntled callers